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On iPhone
Make sure your iPhone's Emoji keyboard is enabled. To do so: Open your iPhone's Settings. Tap General. Scroll down and tap Keyboard. Make sure Emoji is displayed here. If it isn't, tap Add New Keyboard and then tap Emoji.
Open WhatsApp. It's a green app with a white phone icon encircled in white.
Tap Chats. This option is at the bottom of the screen. If WhatsApp opens to a conversation, first tap the "Back" button in the top-left corner of the screen.
Tap a conversation. This will open the conversation. You can also tap the pencil-and-pad icon in the top-right corner of the screen to formulate a new message.
Tap the chat bar. It's the white field at the bottom of the page. If you're starting a new conversation, first tap a contact's name.
Tap the "Keyboards" button. This is the globe-shaped icon in the bottom-left corner of the iPhone keyboard. If the Emoji keyboard is the only additional keyboard you have, this icon resembles a smiley face.
Tap the Emoji keyboard icon if necessary. If you have multiple keyboards, you'll need to tap the smiley face icon in the pop-up window above the "Keyboards" icon.
Select an emoji. You can tap one of the tabs at the bottom of the screen to select specific groups of emojis, or you can swipe left over the emoji keyboard to scroll through all available emojis.
Tap the "Send" arrow. It's on the right side of the chat bar. Doing so will send your emoji.
On Android
Open WhatsApp. It's a green app with a white phone icon on it.
Tap CHATS. This tab is near the top of the screen. If WhatsApp opens to a conversation, first tap the "Back" button in the top-left corner of the screen.
Tap a conversation. This will open the conversation in question. You can also tap the "New Message" button in the bottom-right corner of the screen and then select a contact to start a new conversation.
Tap the emoji button. It's the smiley-face icon on the left side of the chat bar that's at the bottom of the screen.
Select an emoji. You can tap a tab near the top of the emoji window to browse through emoji categories, or you can swipe left across the emojis to scroll through them.
Tap the "Send" arrow. It's on the right side of the chat bar. This will send your emoji(s) to the conversation.
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