A woman encountered a shocking incident at Madras Coffee House located in Connaught Place, New Delhi. Instagram user Ishani shared a video documenting the unsettling discovery she made on March 7 while eating a plain dosa she had ordered. To her horror, she found not one or two, but eight cockroaches within the dosa. In her Instagram post, Ishani recounted the distressing event, describing it as “not a heart-wrenching truth, but a gut-wrenching one.” She wrote how she and her friend visited the restaurant for a meal and ordered two dosas. After a few bites, Ishani noticed something unusual and investigated further, only to find a cockroach in her dosa. Upon closer inspection, she discovered a total of eight cockroaches embedded in the dosa.
Watch the video here:
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Following this alarming discovery, Ishani took immediate action by filing a complaint at a local police station in Delhi. She emphasised her intention to bring the matter to the attention of food sanitation and hygiene authorities. In her post, Ishani made it clear that she would not remain silent until appropriate action was taken against the restaurant. Additionally, she noted that the restaurant failed to provide a valid license when questioned by the police.
Ishani expressed disbelief at how a well-known restaurant could be so negligent, particularly on a busy day when they served approximately 30 customers every hour. Describing the kitchen as unappealing and unsanitary, she noted the unpleasant odour and the fact that half of it was without a roof. She firmly stated her belief in her “right to safety, including food safety.”
She concluded her post by stating, “I am not the one in need of support here. ALL OF US ARE. So that we can enjoy our meals without worrying about what went behind it. This is about basic health and sanitation, and we won’t settle for a compromise. Help me take this issue up, so that a businessman knows who his business runs around. It’s CUSTOMERS not COST-SAVINGS.”
The video attracted attention from online users, with one commenting, “This is soo terrible! They must be held accountable for sure!!” Another user suggested, “The restaurant should be closed.”
In an interview with The Quint, Ishani voiced her concerns, stating, “This incident has left a bad taste in my mouth and raised lots of questions in my head about the license and operation of this cafe. I will always be apprehensive about ordering food at any restaurant now. I will always wonder if their level of hygiene is maintained. Do the authorities regularly visit the restaurants to check their hygiene level and licenses? Because if they do, then such incidents would not happen.”
In response to the incident, Anubhav Nanda, who manages the operation of Madras Coffee House, told the portal, “It is unfortunate that this incident occurred at our restaurant. We apologise for the inconvenience and the lapses.”
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