A troubling incident has emerged involving a woman in Bengaluru who claims she was threatened and abused by an auto driver booked through Namma Yatri. Vanshita, travelling with a child and two other women, recounted the harrowing experience in a detailed post on X (formerly Twitter). The ordeal reportedly occurred around 4 AM as she was returning home from a friend’s place. Despite her attempts to seek help by making SOS calls to customer care, her requests were reportedly ignored and the calls were disconnected.
“Had the most unsafe & scary auto ride of my life. Namma Yatri your driver threatened us, called us ‘c******’ and ‘m********’ & started coming close to us almost as if he would hit us SOS is of hardly any use, they listened to our plea & just disconnected the call,” she wrote on X.
had the most unsafe & scary auto ride of my life @nammayatri your driver threatened us, called us ‘chutiya’ and ‘madarchod’ & started coming close to us almost as if he would hit us
SOS is of hardly any use, they listened to our plea & just disconnected the call
— Vanshita (@yourswriterly) July 20, 2024
Vanshita explained that the auto driver insisted on extra payment after they had put the wrong location, leading to a misunderstanding. However, the driver soon began to dispute the meter price, arguing that the app fare was too low. Vanshita and her companions calmly explained that they would pay the fare shown on the app. In response, the driver escalated the situation and caused a scene, shouting and abusing.
it’s close to 4 am and we were three women (one kid) travelling back home from a friend’s place. tha driver demanded extra cash saying we had put wrong location but it’s the same landmark we put each time and are dropped in the correct place
there was no misunderstanding
— Vanshita (@yourswriterly) July 20, 2024
then he started arguing about meter price saying the app fare is too lowwe said that doesn’t matter because we booked through @nammayatri app and hence will pay what the app is showing
he started shouting and creating a scene while we kept our points politely
— Vanshita (@yourswriterly) July 20, 2024
After entering their society premises, Vanshita and her companions sought help from the security guard. Vanshita recounted that seeing the driver’s aggressive behaviour, they made SOS calls and contacted the police. The driver, seeing her on the phone, demanded to speak to the person on call.
he started almost cursing us and we got scared so we walked towards our building main gate to call the security guardhe came down from the auto and started shouting louder and louder
at this point, we had to do the SOS in the app and i contacted the police
— Vanshita (@yourswriterly) July 20, 2024
“I did not give my phone to him because it would have have unsafe and we were terrified at this point he started coming even closer to us and I told him firmly to not enter the gate or I will call my dad,” she wrote.
he started demanding my phone saying ‘i want to talk, let me speak to him’I did not give my phone to him because it would have have unsafe and we were terrified at this point
he started coming even closer to us and I told him firmly to not enter the gate or I will call my dad
— Vanshita (@yourswriterly) July 20, 2024
Despite several warnings, the driver kept yelling at them. “We quickly paid him the amount shown on the app and told him to back off he kept shouting still and then when I finally gave the address on the phone to the executive and said ‘please come fast, he is being almost violent now’ he got scared and went back to his vehicle,” she added.
he started shouting louder saying ‘bulaao jise bulana hai’(the executive on the call has heard all of his threats and yelling)
and he kept asking me the address to which I couldn’t respond because of the auto driver constantly yelling at my face
— Vanshita (@yourswriterly) July 20, 2024
We quickly paid him the amount shown on the app and told him to back offhe kept shouting still and then when I finally gave the address on the phone to the executive and said ‘please come fast, he is being almost violent now’
he got scared and went back to his vehicle
— Vanshita (@yourswriterly) July 20, 2024
Vanshita also shared the auto’s number plate and a 2-second clip of the incident. She tagged Namma Yatri, Bengaluru Police and Traffic Police, writing, “What should one do in such situations? the SOS on the app doesn’t work and even the executives at 112 clearly DO NOT CARE we were on a call with them in such a panic state and they have not even gotten back to us to see if we’re safe!”
this is the auto number-KA02AK0967requesting everyone to not accept rides if this gets booked on your app and also to be careful of such drivers and men in general@nammayatri @BlrCityPolice
this is clearly not done. we have never felt more unsafe in our entire lives.
— Vanshita (@yourswriterly) July 20, 2024
we could not record him because we were very scared that he would do something as a reactionhowever while he was hurling the bad words at us, I did manage to take a 2-sec clip that shows his face
I want this man to face the consequences of what he did to us today pic.twitter.com/O2SBTHXwpo
— Vanshita (@yourswriterly) July 20, 2024
@nammayatri @BlrCityPolice @blrcitytraffic What should one do in such situations? the SOS on the app doesn’t work and even the executives at 112 clearly DO NOT CARE
we were on a call with them in such a panic state and they have not even gotten back to us to see if we’re safe!
— Vanshita (@yourswriterly) July 20, 2024
The Bengaluru city police responded to the incident and asked Vanshita for her contact details.
Please share the exact place of incident and your contact number via DM.In case of distress/ emergency situation, dial #Namma 112.— ಬೆಂಗಳೂರು ನಗರ ಪೊಲೀಸ್ BengaluruCityPolice (@BlrCityPolice) July 21, 2024
Namma Yatri also responded with, “Hi Vanshita, We are really sorry to hear about the experience you have been through. We at Namma Yatri take safety concerns very seriously. Thanks for sharing the details. Please do allow us some time to check this and get back to you.”
Hi Vanshita,We are really sorry to hear about the experience you have been through. We at Namma Yatri take safety concerns very seriously. Thanks for sharing the details. Please do allow us some time to check this and get back to you.
— Namma Yatri (@nammayatri) July 21, 2024
Her post sparked outrage from users in the comment section. One user commented, “Bangalore remains unsafe for all,” while another added, “Really scary…strict action should be taken.”
Bangalore is no longer safe.— vedantapilled ???????? ????️???? (@vedantapilled) July 21, 2024
Really scary…strict action should be taken.— Althaf ???????????????????????? (@althaf12000) July 21, 2024
It has accumulated over 2 million views so far.
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