In a disturbing incident, a man discovered bugs inside chicken pieces in a biryani he ordered from a restaurant in Hyderabad. Identified as Sai Teja, the distressed customer posted pictures of the contaminated biryani from Mehfil Biryani in Hyderabad’s Kukatpally on ‘X’. A closer look at the photo revealed maggots inside the chicken pieces in the biryani he ordered online.
He tagged @cfs_telangana for intervention and reported the incident to Swiggy, where he received a response stating, “We regret that your order did not meet expectations; packaging is managed solely by the restaurant.”
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In an attempt to placate the customer, a Swiggy customer service representative offered a Rs. 64 refund for the affected items, out of a total bill of Rs. 318. Dissatisfied with the restaurant, Sai Teja took to social media, urging followers with a tweet: “Avoid ordering from Mehfil Kukatpally.” Furthermore, when attempting to lodge a complaint through the Food Safety & Standards Authority of India (FSSAI) website, he encountered an obstacle, stating, “Despite entering all necessary information, the system prompts me to fill in additional details.”
Mehfil biryani, KukatpallyBugs in chicken pieces @cfs_telanganaThis is the response from @Swiggy (Refund of 64rs for a bill of 318rs : Order id – 178009783111586)Please stop ordering from Mehfil kukatpally pic.twitter.com/o8UBaTCzk2— Sai Teja (@Karlmarx__07) June 23, 2024
For those unfamiliar, Mehfil Biryani is owned by famous stand-up comedian Zakir Khan.
The post quickly went viral, sparking public outrage. One commenter lamented, “It’s unfortunately common nowadays. Don’t expect more than minimal taste. No one challenges this mafia-like system. Just boycott online food.” Another user raised safety concerns, questioning, “If consuming such items unexpectedly leads to harm, is a Rs. 64 refund sufficient compensation?”
Echoing similar incidents, the third user shared, “I faced the same issue and even found sharp plastic in the food. Swiggy seems focused solely on business with vendors.”
Meanwhile, the fourth stated, “At Vasista Srilakshmi, Kondapur, I found aluminum foil in the curry, but @cfs_telangana remains inactive.”
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However, he was later contacted by a Swiggy customer care person and refunded the full amount.
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