Asking General Questions
Chat with a representative online for help right away. Eddie Bauer’s website has a “chat” function where you can instant message with a representative from customer service. Just enter your name, email address, and order number to start chatting. The chat function is only available from Monday through Friday, 9am to 5pm EST.
Fill out an online form to ask a general question. For general questions about your order, address, or shipping, fill out an online form to email Eddie Bauer your question. Put in your name, your email address, and the category so your question gets answered quickly, and expect an answer in your email inbox in the next 2 to 3 business days. Never put any private information, like your credit card number, into an email.
Call 1-800-426-8020 to reach Eddie Bauer on the phone. To get an answer right away, call Eddie bauer’s customer service line. You can ask about your order, returns and exchanges, and updating your shipping address. Make sure you have your order number, account information, and credit card ready just in case. The Eddie Bauer customer service line is available Monday through Friday from 9am to 5pm EST.
Tweet @eddiebauer for a fast response. Eddie Bauer’s Twitter account is fairly active. Although you can’t message them directly unless they follow you back, you can tag them in a public Tweet so that they can see it. Write out your question in your tweet and ask them to contact you as soon as possible. Never put any personal information, like your account or credit card number, in a Tweet. To find Eddie Bauer on Twitter, visit https://twitter.com/eddiebauer.
Write a letter to customer service if you don’t mind waiting. If you aren’t tech savvy or you want to write out your message, go ahead and send Eddie Bauer customer service a letter. Make sure you detail your question and what the best return address is for you so your question can be answered quickly. Address your letter to: Eddie Bauer Customer ServiceP.O. Box 7001Groveport, OH 43125
Finding Answers on Your Own
Search the FAQs to find the answer on your own. To find an answer right away, visit the Eddie Bauer frequently asked questions page. You can search by category or take a look at all of the questions to find an answer. You can find information on shipping, tax, order total estimations, and your account.
Use the store locator to find a store near you. If you’d like to visit an Eddie Bauer store in person and you aren’t sure where to go, use the store locator on Eddie Bauer’s website to find one near you. Just enter your postal code and look at the map to find the location you’d like to visit. The locator will also show you the hours of each store so you know when they’re open. To use the store locator, visit https://www.eddiebauer.com/store-locator.
Request a catalog online to look through Eddie Bauer’s stock. If you haven’t been getting catalogs from Eddie Bauer and you’d like to start receiving them, you can request them online. Just fill out the information in the email form and choose “Catalog mailing list - Add/Remove” as the category. You can also use this function to take yourself off the mailing list and cancel your catalog subscription.
Comments
0 comment