Toronto: The BlackBerry Bold smartphone that was recently launched in Japan is proving to be too hot to handle for the Japanese, literally.
Many users have reported that the keyboard of their Canadian smartphone overheated during re-charging just days after its launch in Japan.
However, no case of fire was reported.
Reports here said the Japanese wireless network NTT DoCoMo, which provides it service through the BlackBerry Bold, and BlackBerry maker Research In Motion (RIM) have suspended the sale of the device in Japan since some 30 cases of overheating have come to light.
According to a statement issued by RIM, which is headquartered at Waterloo near Toronto, just one per cent of the smartphones sold in Japan reportedly overheated during re-charging but their temperature remained within regulatory standards.
It said the cause of the problem has not been ascertained yet.
"Although RIM's analysis of the devices in question has allowed it to rule out a battery problem, the root cause remains under investigation," the statement by the wireless giant said.
A secure device for e-messaging for corporate executives, BlackBerry has over 21 million users in about 150 countries.
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