Using the Visual Voicemail App
Open the Visual Voicemail app. The Visual Voicemail app has a different icon depending on which carrier you use. It usually has a symbol that resembles two circles connected with a line at the bottom.
Tap a voicemail. This displays the callback number as well as playback controls to listen to the voicemail.
Tap Android 7 Play. Tap the icon that resembles a triangle to listen to the voicemail. You should listen to a voicemail before deciding if you want to delete it.
Tap the trashcan icon. It's either below the voicemail details or in the upper-right corner. This either permanently deletes the voicemail or displays a confirmation pop-up message. Note: The icons and layout may be different depending on your phone's make and model, and which mobile carrier you use. On Sprint, tap the icon with three dots (⋮) in the upper-right corner, and then tap Delete.
Confirm that you want to delete the voicemail. If you see a confirmation pop-up window, either tap Ok or Delete in the pop-up message to confirm that you want to delete the voicemail message. This permanently deletes the voicemail message. Alternatively, you can tap and hold a voicemail message in the list of message. Then tap Delete and confirm that you want to delete the message.
Using the Phone App
Open the Phone app. It usually has an icon that resembles an old-fashioned phone. Tap the icon on your home screen, or apps drawer to open.
Dial the Voicemail number for your carrier. The number you dial for voicemail may be different depending on the mobile carrier you use. Use the following steps to dial voicemail for your carrier. T-Mobile: Tap and hold the number 1 on the keypad. Verizon: Dial *86 and hit the icon that resembles a phone. Sprint: Dial your phone number. Wait for the call to roll to voice mail. Press * during the voicemail greeting. AT&T: Press and hold 1 on the dial pad.
Enter a password (if there is one). Enter the password for the voicemail by tapping the number keys and then the # sign. If you don't know your password, try entering your phone number. If that doesn't work contact your mobile carrier for assistance.
Press Press 9 to save a voicemail. There may be multiple voicemail messages. If you hear a message you do not want to delete, press "9" on the dial pad to save the message and skip to the next voicemail.
Press 7 to delete a voicemail. When you hear a voicemail you want to delete, press "7" on the dial pad to delete it.
Deleting Multiple Voicemails
Open the Visual Voicemail app. The Visual Voicemail app has a different icon depending on which carrier you use. It usually has a symbol that resembles two circles connected with a line at the bottom.
Tap the icon that resembles a trash can. It's located at the top of the screen. This displays a checkbox to the right of each voicemail in the list of voicemail. If you don't see a trash can icon anywhere on the screen, tap the icon with three dots (⋮) in the upper-right corner, and then tap Edit. Note: The icons and layout may be different depending on your phone's make and model, and which mobile carrier you use.
Tap the checkbox Android 7 Checkbox at the top of the page. This checks all voicemails in the list. Alternatively, you can also tap the checkbox to the right of individual voicemails if you do not want to delete all voicemail messages.
Tap Delete. This deletes all selected voicemail messages. The location of the "Delete" button may vary depending on which mobile carrier you use.
Confirm that you want to delete the voicemail messages. To confirm that you want to delete all the selected voicemails, tap Delete or Ok in the confirmation popup.
Disabling Voicemail
Open the Phone app. It's the app that has an icon that resembles an old fashioned phone.
Dial customer service. Many wireless carriers have a special code you can dial to contact customer service. Dial the following number to contact customer service with your wireless carrier: AT&T/T-Mobile: Dial 611. Sprint: Dial *2. Verizon: Dial 1-800-922-0204.
Tap the Android 7 Call button. After you dial the number, tap the green icon that resembles an old fashioned phone to send the call.
Follow the menu instructions. Each wireless carrier's customer service line is going to be different. In most cases, you will be asked to select your language and provide account information, such as your account number and/or part or all of your social security number to verify your account. You may be able to do this using your dial pad, or by speaking into the phone.
Select the appropriate menu options. You may be given a list of issues to choose from before you are connected to a customer service representative. Select the issue that most closely relates to voicemail issues. This may be tech support, account features, or something similar.
Ask to talk to a customer service representative. Follow the instructions to select the option to talk to a customer service representative, or say "Talk to a representative".
Ask to disable your voicemail. If it's possible to disable your voicemail with your wireless carrier, a customer service representative can assist you with that. You can also use a third party app or disable your call forwarding on your phone to disable voicemail. Read "How To Disable Voicemail on Android" to learn more about the different ways you can disable Voicemail on your Android phone.
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