- You can only cancel your plan with the same device you used to upgrade.
- On desktop, go to "Settings" then "Billing & plans". Click the three dots and "Cancel subscription".
- On iOS, cancel subscriptions in the Settings app. On Android, cancel subscriptions through the Google Play Store.
Using a Desktop Browser
Log into the Canva website on a desktop browser. You can use Google Chrome, Safari, Mozilla Firefox, or another browser. If you aren't logged in, click Log in to do so now. You must use the same device used to upgrade your account.
Click Windows Settings in the top-right corner. This will take you to your Account settings.
In the left menu, click Billing & plans. This will be between Groups and Permissions.
Click ••• next to your plan. A menu will open.
Click Cancel subscription. You'll be asked to confirm cancellation.
Click Continue cancellation. Your plan will be canceled after your current billing period. You'll still be able to access Canva's paid features until the end of your billing period. To avoid charges, cancel your plan at least a day before it renews. If you want to pause your subscription, select I want to pause my subscription then Pause for 3 months. Your plan will automatically resume after the duration.
Using iOS
Open the Settings iPhone Settings App Icon app on your iOS device. This looks like a gray cog icon. Canva is available for iPhone and iPad in the App Store. You must use the same device used to upgrade your account. You will not be able to pause a Canva membership on iOS.
Tap your Apple ID. This can be found at the very top, underneath Settings.
Tap Subscriptions. You'll see a list of your active and inactive subscriptions. On some versions of iOS, you may see iTunes & App Store instead. Tap your Apple ID, then View Apple ID. Sign into your Apple ID, then tap Subscriptions.
Tap Canva. This looks like the Canva logo with a multi-colored background.
Tap Cancel Subscription. Your plan will be canceled after your current billing period. You'll still be able to access Canva's paid features until the end of your billing period. To avoid charges, cancel your plan at least a day before it renews.
Using Android
Open the Google Play Store. Canva is available for Android in the Google Play Store. You must use the same device used to upgrade your account.
Tap your account icon. This will be in the top-right corner. A pop-up menu will open.
Tap Payments & subscriptions. This will be underneath Payment methods.
Tap Subscriptions. You'll see a list of your active and inactive subscriptions.
Tap Canva. This looks like the Canva logo with a multi-colored background.
Tap Cancel Subscription. Your plan will be canceled after your current billing period. You'll still be able to access Canva's paid features until the end of your billing period. To avoid charges, cancel your plan at least a day before it renews. If you want to pause your subscription, select Manage then Pause payments. Select the duration of the pause, then confirm.
Using a Mobile Browser
Log into the Canva website on a mobile browser. You can use Safari for iOS, Google Chrome, or another mobile browser. If you aren't logged in, click Log in to do so now. You must use the same device used to upgrade your account.
In the bottom-right corner, tap ☰. This will open a new page.
Scroll down and tap Windows Settings Settings. You can find this at the very bottom, above Get help.
Tap Billing & plans. This will be between Groups and Permissions.
Click ••• next to your plan. A menu will open.
Click Cancel subscription. You'll be asked to confirm cancellation.
Click Continue cancellation. Your plan will be canceled after your current billing period. You'll still be able to access Canva's paid features until the end of your billing period. To avoid charges, cancel your plan at least a day before it renews. If you want to pause your subscription, select I want to pause my subscription then Pause for 3 months. Your plan will automatically resume after the duration.
Requesting a Refund
Navigate to Canva's Request Refund page in your web browser. You can use a desktop or mobile browser. If you aren't logged in, click Log in to do so now. If you subscribed using a mobile device, you'll need to request an App Store refund or a Google Play Store refund. As per Canva's terms and conditions, they do not issue refunds for cancellations. Use this method if you were charged by mistake.
Fill in the form. You'll need to complete each section of the form. Issue category: From the drop-down menu, select "Payments, pricing and billing". Issue: Select "I want to request a refund for my plan". If you have a different issue, you can select it from the drop-down menu. Select an invoice: Select the invoice you want to refund. You will see the date of the invoice along with the amount paid. Refund request reason. Select the reason for your request. Again, Canva will reject your request if it's a refund due to cancellation. Describe the issue: Enter a few sentences explaining your situation. Include as many details as you can.
Click Submit. Depending on the volume of requests, Canva may take up to a week to reply. You will receive an email from Canva with the response. Be sure to submit your request within 30 days of the invoice for a greater chance at refunding.
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