A powerful land mine ripped through a bus packed with commuters and schoolchildren in northern Sri Lanka on Thursday.
It's a computer worm that's been programmed to strike, and strike hard, on the third of every month.
If you work in customer service or own a business, you will occasionally need to take calls from angry customers. How you handle these calls can determine the quality of reviews you receive and the success of your business. The most important thing to do...
